SHIPPING & RETURNS
As a general rule, we require all packages with a value over $1000.00 to be sent Signature Required.
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition (unused)
- In the original packaging
- Restocking Fee Will Be %20 of the order amount minus the shipping cost
How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
Return Policy(see warranty below)
Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after purchase of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 30 calendar days of purchase (after 30 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Customer is responsible for all shipping costs if seller is not at fault.
We are not responsible for any programming fees or travel expenses incurred!
Are there any charges for return?
- There is no restocking fee for returns
- Refunds will be given in the form of store credit or money back
- Original shipping charges are non-refundable
- You are responsible for return shipping charges unless you received a damaged item.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your credit will be processed, and a store credit will be emailed to the email address on file or a refund to your credit card.
All of our items are covered under a 30 day warranty. As long as your item was not damaged outside of normal use or exposed to moisture it is covered!